Alex Cooke

Virgin Money digital design

2021 - present

I'm a senior designer in the digital design team at Virgin Money. The role encompasses UI, UX and visual design, and I'm currently lead designer on a project addressing the needs of vulnerable customers. More examples and case studies available on request.

An example of the in-app support tool for vulnerable customers.

I've been lead designer for a revamped customer complaints journey - here's an example of the mobile web design.

I also work on UI and UX for the Virgin Money credit card app - here's an example of the spending alerts UI.

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